Refund and Returns Policy
At PackAQ, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the items you have received, we are here to help. Please review our refund policy below:
Refund Policy
Since all orders are made according to custom specifications, we do not allow order cancellations, refunds, or returns after proof approval or after the proof bypass window period. Additionally, we do not accept returns on completed orders. However, if you are not satisfied with your order and feel that we did not meet your expectations, please contact us within 30 business days of receiving your order, and we will do our best to correct the situation. If we decide, at our discretion, to replace any product or refund any amount you paid for the order, such replacement or refund will constitute our entire, sole, and exclusive liability, and your sole and exclusive remedy for that order.
Damages and Issues
Please inspect your order upon receipt, and if the item is defective, damaged, or if you received the wrong item, contact us immediately so that we can evaluate the issue and make it right.
Returnable Items
Since our products are custom-made, we do not support returns or exchanges except for product quality issues. If you have any concerns or questions about a specific item, please contact us.
We regret that we do not accept returns on sale items or gift cards.
Refund Processing
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us
If you have any questions about our refund policy or need assistance with your order, please reach out to our customer service team.
Email:sales@packaq.com
Phone:+86 18757970812